Sonia Amato
Sonia Amato masters customer advocacy and is a pioneer in fostering customer-centric growth across the healthcare sector. With over 20 years at GE Healthcare and as an advisor in other reference companies, Sonia has dedicated her career to elevating customer relationships, transforming feedback into actionable strategies, and ensuring organizations deliver exceptional value to their stakeholders.
As a certified Six Sigma Black Belt and nature-born team developer, Sonia has crafted and implemented frameworks that connect organizations with their customers more deeply and meaningfully. Once leading hundreds of highly qualified field sales engineers and other supporting teams, her leadership consistently turned challenges into opportunities, leveraging insights to enhance customer satisfaction, build trust, and drive sustainable growth years before customer centricity became a must-do trend.
Sonia’s expertise extends beyond advocacy. She has forged her skills in designing and leading initiatives integrating customer, consumer, and patient feedback into strategic decision-making processes. Her commitment to fostering strong partnerships and prioritizing customer voices makes her a cornerstone of any transformative journey.
At KOMPASSIUM, Sonia’s role is pivotal in helping clients build customer-focused strategies that empower organizations to stay ahead and redefine their segments.
Sonia, your relentless focus and people orientation enrich KOMPASSIUM’s transformative approach, delivering impactful and sustainable results!
KOMPASSIUM | Partners