Latin America Programs-2025, 2026

Patient Experience Accelerator

Redefining Patient Excellence for Sustainable Growth.

Healthcare leaders recognize that patient-centric excellence drives business preference, sustainable growth and financial performance. Our methodology combines well-known eExcellence principles with digital innovation frameworks to elevate care delivery and strengthen patient relationships. Led by executives who’ve transformed leading healthcare institutions, and supported by specialists in patient experience design from leading Latin American and global institutions, partners gain access to proven tools, implementation playbooks, and peer learning from leading institutions worldwide.
Who is it for? Founders, CEOs, or operations leaders of 100-400-bed hospitals, labs, and multi-practice clinics aiming to reduce patient attrition and improve the attraction of new patients and caregivers.
Language Price per participant (company) Start
English 140.000 € (ciento cuarenta mil euro) + 19% IVA

March 11, 2025

This advisory program has reached its capacity to ensure optimal interaction and results for participants

Duration: 6 months, 12 bi-weekly meetings of 1.5 hours each + individual Sr. Consultant support.

Sea el Distribuidor Preferido

Elevar. Diversifique. Liderar.

Los distribuidores líderes comprenden que la excelencia operacional impulsa el crecimiento sostenible. Dirigido por ejecutivos con décadas de experiencia en el manejo de distribución en Latinoamérica, nuestro programa integra Commercial Excellence frameworks con metodologías de Supply Chain Optimization. Los clientes acceden a herramientas probadas de gestión comercial, optimización de portafolio y desarrollo de alianzas multinacionales según la mirada de los que ya lideraron equipos en los dos lados de la mesa.

¿Para quién es? Fundadores de empresas de distribución sanitaria que deseen hacer crecer su negocio, equilibrar su cartera y esforzarse por convertirse en el socio preferido de las empresas multinacionales.

Idioma

Precio por empresa participante

Fechas:

Spanish

140.000 € (ciento cuarenta mil euro) + 19% IVA

Jueves, 02 de junio, 2025.
Jueves, 26 de febrero, 2026.

Duración: meses, 17 reuniones cada dos semanas de 2 horas cada una + apoyo individual de un asesor principal.

Customer Advocacy Differentiator

Turning Customer Loyalty into a Differentiation and Innovation Driver.

Market leaders recognize that customer loyalty drives innovation and sustained competitive advantage. Our methodology integrates Customer Experience Management frameworks with Latin American consumer insights, led by executives who’ve transformed regional customer experience programs and have validated approaches to transform leading companies in truly customer centric organizations. Participating companies access proven tools for loyalty analytics, journey mapping, and voice-of-customer integration, supported by implementation specialists with regional expertise.

Who is it for? Founders or CEOs and commercial or quality leaders of Latin American companies who are facing challenges in managing customer complaints, increasing customer satisfaction, and developing customer-centric operations.

Language

Price per participant (company)

Start

English

280.000 € (two hundred and eighty thousand euro) + 19% IVA

Monday, June 16, 2025.
Monday, February 2, 2026.

Duration: 6 months, 12 bi-weekly meetings of 1.5 hours each + individual Sr. Consultant support.

Germany

France

Brazil

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